A step-by-step guide to managing your viewings
We will contact all people for feedback who have viewed your property.
Our research shows us that the best method for obtaining feedback for a property is to send an email as soon as the viewing has finished taking place.
If we receive no response to this, we will send two further follow-up emails asking for feedback.
The feedback request email we send is designed to be as simple as possible to complete. It asks the viewer to rate your property from 1 to 5 based on three criteria, Value, Condition and Location. This is an example of the email we send:
The 'Leave Feedback' button takes the Viewer to our Emoov portal where they can leave further details.
They are then asked if they would like the opportunity to submit an offer on the your property.
Additionally, they are able to leave comments that you will be able to view in the eMoov portal.
If they choose to make an offer, they will enter the amount and submit it to our team. They will then be contacted to verify their financial position, so we can ensure they are viable to make the offer.
Once the feedback has been submitted this will be automatically sent to you via email. If we do not receive feedback from the viewer we will contact them twice more that week. In our experience it is common for viewers who do not respond to no longer hold an interest in the property.
A real person, at your service 7 days a week...
0333 121 4950
Chat with us
Speak with a member of the Emoov Support team now
Online nowLaunch chat