There may be some instances where a seller does not respond to a viewing request before the date and time it has been requested, when this happens we will automatically mark the viewing as Expired.
The reason that we set these viewings as expired once the time of the viewing has elapsed is so that we can notify the potential viewer that this is the case, and if they wish they can book another slot.
We also keep track of the number of expired viewings that sellers have, if someone has a number of expired viewings on their property we will advise changing their viewing availability to reflect when they are able to accommodate viewings.
A viewing becomes 'Expired' once the day and time of the viewing have passed without the viewing being accepted or refused, and this then triggers emails to both the seller and the buyer. When the email is sent to the seller to make them aware it includes a link to manage their existing viewings.
We also send an email to the buyers explaining the viewing has now expired and encouraging them to book another viewing, which they can do using the link provided on the email.
Expired Viewings can be seen on the viewings dashboard, and will have the status 'Expired'.
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