A step-by-step guide to managing your viewings
There may be some instances where you haven't responded to a viewing request before the date and time it has been requested. When this happens we will automatically mark the viewing as Expired.
The reason that we set these viewings as expired is so that we can notify potential viewers and ask whether they wish to book another slot.
We also keep track of the number of expired viewings that sellers have, if you have a number of expired viewings on your property we will advise changing your viewing availability to reflect when you are able to accommodate viewings.
A viewing becomes 'Expired' once the day and time of the viewing has passed without the viewing being accepted or refused. This then triggers emails to both the seller and the buyer. The email also includes a link to manage existing viewings.
Meanwhile, an email is sent to viewers explaining that the appointment has now expired, encouraging them to book another viewing.
Expired Viewings can be seen on the viewings dashboard, as shown on the property card below.
A real person, at your service 7 days a week...
0333 121 4950
Chat with us
Speak with a member of the Emoov Support team now
Online nowLaunch chat