Adding and changing your viewing availability can be done from the Viewing Availability section of the HERO 2 dashboard. This determines when you would like to open your calendar up to potential viewers to view your property, they will then submit requests for within these time periods which we will then ask you via an email to confirm, or if you aren't able to do refuse. We encourage viewers to request multiple slots, which you can then pick your preferred one from, this maximises the chance of getting them to view the property.
Set Up Your Availability
To set up your availability click on the Add/Edit availability button.
This will open up a window which displays your availability calendar, you can then select the days you are free to have viewings by clicking on the tick box next to each day, and the times you are free for by selecting it from the 'from' and 'to' drop down boxes.
If you have multiple time slots you are available from on any day you can click on 'Add another' and select additional time slots. For example you can have one slot between 8.00 to 10.00 and another from 18.00 to 20.00.
You also need to select the time period that you want this availability to be for, there is a drop down menu t the top of the box, where you can select this. These times can range from 'Until further notice', to specific dates which you can input yourself.
Adding Additional Availability Schemes
If you wish to set different availability for certain time periods this can be done by clicking 'Add another availability scheme', at the bottom of the window. This will open up another box which times and days can be input into.
Please note that if this crosses over with any availability you already have input, this will not cancel any viewing slots you have open, but will add in any slots which weren't available before.
Receiving Viewing Requests
Once you have set your viewing availability, and your property is live on the market you will receive viewing requests via text and email.
These will show you the slots that the potential viewer has requested, click the link and this will take you through to a page where you can select the viewing time slot you would prefer, or alternatively click to request alternative slots.
If you are selecting alternative slots there is the option to let the viewer know why you are unable to make any of the requested slots, and also if you wish to suggest an alternative time for them to request this can be written in here. We find that viewers are more likely to try for a different time slot if there is a dialogue around why there previous slots weren't accepted.
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