If you have booked a viewing for one of our properties and you can no longer attend the viewing, you can cancel this viewing through the HERO Platform, which you will have a login details for from when you booked your viewing.
First login to the dashboard here. This will take you through to the login page (below). Enter your login details here (or if you have forgotten your password click the reset password link next to the login button to input your email and re set your password).
You will then be taken through to the dashboard. Once there you will see the details of all the viewings you have booked in on any of our properties. Click the View button next to the viewing you wish to cancel.
That will bring up a window with the details of the viewing like below. Click on the Cancel Viewing Button. If you are able to provide a reason why (in the Cancellation reason box) this is always useful for the Vendor, and makes them much more obliging should you want to re book a viewing for the property at a different time.
You (and the Vendor) will receive an email to confirm your viewing has been cancelled.
If you wish to re book the viewing you can do this via the pink 'Book a Viewing slot' button on the email, which takes you through to a link to book another slot.
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