In order to manage you viewings first you need to log into the HERO platform, using the login page.
After Logging into the platform you will see all of the options for managing your property. If you scroll down you will come to the manage your viewings section. This will tell you all the viewings you have coming up, and any that have taken place or are cancelled. You can click on any of these for more details, just click on view on the appropriate viewing.
If you wish to Cancel a Viewing, click on the view section, and this will bring up the below menu, where you can select to cancel the viewing, please remember to provide a reason so the viewer knows why the viewing has been cancelled and is likely to re book their viewing.
Cancelling the Viewing sends an email and text like the ones below to the buyer to make them aware it has been cancelled, and an email to you to confirm this for you. This email also invites the buyer to book another viewing slot.
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