Options for Responding
This section will show the different options possible for responding to offers and show the required steps.
When asked to respond to an offer, you first need to locate the offer on our system. Once you have found the offer you have three initial options, to accept the offer, to decline the offer or to withdraw the offer.
The option to respond will be with the party who did not make the offer, so if the buyer put forward the offer it will be for the seller to respond, however if the seller had put forward a counter offer it will be up to the buyer to respond to this counter offer.
In the below offer the buyer has put forward an offer of £104,000. The options available are to withdraw the offer on behalf of the buyer, or to respond to the offer on behalf of the seller.
Before responding to the offer you can see what other offers have been made on the property under the other offers tab at the bottom of the page, this gives you some background information and allows you to assess the popularity of the property, also you can see the history of this particular offer and what has been put forward previously by the Seller and Potential Buyer.
Withdrawing the Offer
If the person who put the offer forward wishes to withdraw the offer, click on the withdraw button.
This will withdraw the offer on behalf of the person who put it forward. This will not send out any automatic correspondence to the seller or buyer, so please contact them to make them by phone to make them aware this is the case and follow it up with a confirmation email.
Responding to the Offer
In order to respond to the offer click the 'Choose' button which will bring up a range of options for response.
If you click to accept the offer, the offer status will change to accepted, and both the buyer and seller will receive confirmation email, this email will request solicitors details, and proof of funds from the buyer. This will not mark the property Under Offer, once we have proof of funds you will have to manually mark the property as Under Offer.
If the offer is rejected HERO will send out automatic rejection emails to the buyer and seller confirming the offer has been rejected, please ensure you also call the other party to make them aware the offer is rejected.
If either party wished to make a new counter offer after the offer rejection you can click the add offer button below the party who wishes to propose the counter offer.
Putting Forward a New Counter Offer
If you attempt to add a new offer to a party who has already offered on the property you will be directed to their negotiation page.
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